Refund and Returns Policy
We at Florian Creations strive to provide our customers with an exceptional shopping experience. However, we understand that there may be instances where you may need to return a product or seek a refund. Our Return & Refund Policy outlines the guidelines and procedures for such situations.
- Returns:
- We accept returns within 7 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Please include proof of purchase or order confirmation in your return package.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refunds:
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds may take [number] business days to process, depending on your payment provider.
- Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
- Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you need a different size, color, or item, please follow the return process and place a new order.
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
- Non-Returnable Items:
- Certain items, such as gift cards, downloadable software, and personalized/customized products, are non-returnable.
- How to Initiate a Return:
- To initiate a return, please contact our customer service team at info@floriancreations.com Please provide your order number and details of the item(s) you wish to return.
- Policy Updates:
- We reserve the right to update or modify our Return & Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
By shopping on Florian Creations, you agree to abide by the terms and conditions outlined in this Return & Refund Policy. If you have any questions or concerns, please don’t hesitate to contact us.
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